At wj2, the joy of playing only means something when it is done safely and in control. This page provides all the information, control tools, and guidance you need to stay in full control while enjoying our platform.
Important Reminder: Gambling should be entertainment only, not a source of income or a way to solve financial problems. If you feel that you or someone you know is losing control, please use the responsible gaming tools we provide or seek help immediately.
Responsible gaming means making conscious, informed choices every time you play. This includes setting a spending limit before you start, understanding that game outcomes are random, and ensuring that gambling does not affect your daily life, relationships, or finances.
At wj2, we believe a great gambling platform not only offers an excellent gaming experience but is also responsible for the well-being of its players. That is why we invest in systems, tools, and training that help players stay in complete control.
Online gambling at wj2 covers a wide range of games — from slots and casino tables to Live Casino and Sports Betting. All are designed for entertainment, but every player should be aware that wins are not guaranteed and losses are a normal part of the gaming experience.
We provide a range of control tools that you can activate directly from your account without waiting for approval
Set a daily, weekly, or monthly deposit limit to control how much money you can add to your account within a given period. This limit takes effect immediately once set.
Set a maximum duration for each of your gaming sessions. Our system will remind you when the time limit is nearly up and will automatically end the session if you have configured it to do so.
Set the maximum loss amount you can tolerate per day, week, or month. Once this limit is reached, your account will be automatically blocked from placing additional bets.
If you feel you need a complete break, use the self-exclusion feature to block access to your account temporarily or permanently. Options are available from 24 hours to permanent exclusion.
Activate a break period of 24 hours, 7 days, or 30 days without needing to provide any reason. During this period you will not be able to place any bets or make new deposits.
Receive automatic notifications when you are approaching a set limit, or when your gaming session exceeds an unusual length. This helps you stay aware of your play patterns.
Simple steps to set limits and protect yourself at wj2
Use your login credentials to access your account. Ensure your internet connection is secure before logging in.
Click the profile icon at the top right, then select "Account Settings" or "Responsible Gambling" from the dropdown menu.
Choose any control tool — deposit limit, loss limit, session time limit, cooling-off period, or self-exclusion — based on your needs.
Enter your desired limit, review it, and click "Confirm". The limit takes effect immediately. To increase a limit, a 24-hour waiting period is required.
The wj2 support team is available 24/7 via live chat to help you activate or understand any of the responsible gaming controls provided.
Limit decreases take effect immediately. Limit increases are subject to a 24-hour waiting period to ensure decisions are made deliberately and not impulsively.
Answer the following questions honestly. If you answer "Yes" to three or more questions, please consider seeking help.
Have you ever felt the need to hide your gambling activity from family or friends?
Have you ever tried to stop gambling but failed to do so?
Do you often chase losses — continuing to play in order to win back money you have lost?
Is gambling beginning to affect your personal relationships, employment, or financial responsibilities?
Have you ever borrowed money or sold possessions to fund your gambling?
Do you feel anxious, irritable, or stressed when you are unable to gamble?
Have you ever used money set aside for basic needs (food, rent, bills) to gamble?
This assessment is an initial guide only — not a clinical diagnosis. If you are concerned about your gambling habits, please contact our support team or one of the help organisations listed below.
The earlier a problem is identified, the easier it is to resolve — do not wait until it is too late
Constantly running out of money before month-end, borrowing money to gamble, or having to delay bill payments because of gambling.
Neglecting family, friends, or work responsibilities due to gambling; hiding gambling activity from loved ones.
Feeling easily stressed, anxious, or irritable when unable to gamble; using gambling as an escape from problems or life pressures.
Have tried to stop or cut back on gambling but failed; needing to wager larger amounts to get the same level of satisfaction.
In addition to the controls we provide, there are external organisations that can offer professional and confidential assistance to anyone who needs extra support with gambling-related issues.
The Department of Social Welfare Malaysia provides counselling and support services for individuals and families facing addiction-related issues, including gambling.
The National Anti-Drug Agency (AADK) also handles behavioural addiction cases, including gambling. Their services are confidential and free for Malaysian citizens.
A volunteer organisation providing emotional support to individuals in distress. Their helpline is available to anyone who needs someone to talk to.
Doctors and counsellors at government hospitals can refer you to a psychiatrist or psychologist for a more comprehensive assessment and treatment if needed.
All support services listed above are strictly confidential. Seeking help is a sign of strength, not weakness. wj2 fully supports players who want to take back control.
Wj2 takes its commitment to preventing underage access very seriously. Our platform is for users aged 18 and above only.
Warning: Anyone who discovers that a minor is using the wj2 platform should report it to our support team immediately. We will take swift action to address the situation.
Answers to the most frequently asked questions by wj2 players regarding responsible gambling